Terms and Conditions

Welcome to Sunbeam Jewellery ("we," "our," or "us"). These Terms and Conditions govern your use of our website, [Your Website URL], and the purchase of our silver jewellery, including custom orders. By accessing or using our website, you agree to these terms. If you do not agree, please do not use our services.

 

1. General Terms

  • By using our website, you confirm that you are at least 18 years old or have permission from a parent/guardian.
  • We reserve the right to modify these terms at any time. Updates will be posted on this page.

 

2. Orders & Payments

a. Order Acceptance

  • All orders, including custom jewellery requests, are subject to availability and approval.
  • We reserve the right to refuse or cancel any order due to pricing errors, stock issues, or suspected fraud.

b. Pricing & Payments

  • Prices are listed in INR and may change without notice.
  • We accept payments through secure third-party processors. We do not store payment details.
  • Full payment is required before processing any order.

 

3. Custom Orders

  • Custom orders are designed as per customer requests.
  • Customers must provide accurate details for personalized designs, engravings, or modifications.
  • Once confirmed, custom orders are non-refundable and cannot be cancelled as they are made specifically for you.
  • Production timelines for custom pieces vary and will be communicated at the time of order.

 

4. Shipping & Delivery

a. Shipping Policy

  • We ship to select locations. Shipping costs and estimated delivery times will be provided at checkout.
  • Delays due to customs, weather, or unforeseen circumstances are not our responsibility.

b. Lost or Damaged Items

  • If your order is lost or damaged in transit, contact us within 48 hours of delivery.
  • We are not responsible for incorrect shipping addresses provided by customers.

 

5. Returns & Exchanges

  • We accept returns for non-custom items within 3 days of delivery, provided the item is unused and in its original packaging.
  • Custom orders and personalized jewellery are non-refundable.
  • Return shipping costs are the customer's responsibility unless the return is due to a mistake on our part.

 

6. Product Care & Warranty

  • Our silver jewellery requires proper care. Please follow the care instructions provided.
  • We offer a 15 day warranty against manufacturing defects.
  • The warranty does not cover damage due to improper handling, exposure to chemicals, or normal wear and tear.

 

7. Intellectual Property

  • All content on our website (images, logos, designs, and text) is owned by Sunbeam Jewellery and may not be used without permission.

 

8. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.
  • Our liability is limited to the purchase price of the item.

 

9. Privacy Policy

By using our website, you agree to our Privacy Policy regarding the collection and use of your personal data.

 

10. Contact Information

For any questions regarding these terms, please contact us at:

📧 Email: Care@sunbeamjewellery.com
📍 Business Address: Jaipur, Rajasthan

By placing an order or using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Effective Date: 18-05-2025